These Terms and Conditions (“Terms”) govern your use of the website Play-TilU-Slay.com (“Website”) operated by Play-TilU-Slay (“we,” “us,” or “our”). By accessing or using the Website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our Website.
1. Agreement to Terms
By accessing or using the Website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you may not access or use the Website.
2. Intellectual Property
All content and materials on the Website, including but not limited to text, graphics, logos, images, videos, and software, are owned or licensed by Play-TilU-Slay and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content on the Website without our prior written consent.
3. Product Information
We strive to provide accurate and up-to-date information about our products on the Website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or other content on the Website. Prices and availability of products are subject to change without notice.
4. Ordering and Payment
By placing an order through the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a contract. You agree to provide accurate and complete information when placing an order and to update your information as necessary to ensure its accuracy.
Thank you for shopping at Play-TilU-Slay! We want you to be completely satisfied with your purchase, but we understand that sometimes things don’t work out as planned. This Refunds and Returns Policy outlines our procedures for returns and refunds to ensure a smooth and hassle-free experience for our valued customers.
1. Returns Eligibility
You may return your purchased product within 30 days of the delivery date for a full refund or exchange, provided that:
a. The item is unused, undamaged, and in its original packaging. b. All accessories and documentation are included with the returned item. c. The return is initiated within the specified timeframe and according to the procedures outlined in this policy.
Please note that certain products may have specific return requirements or may not be eligible for return due to hygiene or safety reasons. Such products will be clearly marked on our website.
2. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team at [email address] within 30 days of receiving your order to request a return authorization (RA) number. b. Pack the item securely in its original packaging, including all accessories and documentation. c. Clearly mark the RA number on the outside of the package. d. Ship the package to the following address:
Play-TilU-Slay Hanamal 5 Ashkelon, Israel
Please note that return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective product.
3. Refunds
Upon receipt and inspection of the returned item, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
4. Exchanges
If you wish to exchange your item for a different product, size, or color, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
6. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please don’t hesitate to contact us at [email address] or by mail at the address provided above. Our customer support team is here to assist you and ensure your complete satisfaction.
Last Updated: May 6, 2024
Please note that this policy is subject to change without prior notice. We recommend reviewing this page periodically for updates.
7. Non-Returnable Items
Some items are not eligible for return, including but not limited to:
- Products that have been used, altered, or damaged after receipt.
- Products without original packaging or missing accessories.
- Items marked as non-returnable or final sale on our website.
Please ensure that you review the product description and eligibility criteria before making your purchase.
8. Return Authorization (RA) Number
All returns must be accompanied by a valid Return Authorization (RA) number, which you can obtain by contacting our customer support team. Returns without an RA number may not be accepted or processed.
9. Restocking Fee
A restocking fee may apply to certain returns, particularly for items that are returned in a used or damaged condition. The restocking fee will be deducted from the refund amount and will vary depending on the condition of the returned item.
10. International Returns
For international orders, additional shipping charges, customs duties, and taxes may apply to returns. Customers are responsible for any associated costs and should contact their local customs office for further information.
11. Right to Refuse Returns
Play-TilU-Slay reserves the right to refuse returns or exchanges that do not meet the criteria outlined in this policy or are deemed ineligible for return based on our discretion. In such cases, the item will be returned to the customer at their expense.
12. Changes to the Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
Thank you for choosing Play-TilU-Slay. We appreciate your business and strive to provide the best possible service to our customers. If you have any questions or require further assistance, please don’t hesitate to contact us.
Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us using the following information:
Email: [email protected]
Address: Hanamal 5, Ashkelon, Israel
Effective Date
This Refunds and Returns Policy is effective as of the 6th of May, 2024, and supersedes all previous policies and statements regarding refunds and returns issued by Play-TilU-Slay.
Thank you for shopping with us at Play-TilU-Slay. We appreciate your business and strive to ensure your satisfaction with our products and services.